http://www.venkyshankar.com Venky Shankar's Intellectural Domain Thu, 26 Aug 2010 16:25:15 +0000 http://backend.userland.com/rss092 en http://www.venkyshankar.com/2010/08/customer-satisfaction-and-loyalty-in-online-and-offline-environments/ http://www.venkyshankar.com/2010/07/determinants-and-role-of-trust-in-e-business-a-large-scale-empirical-study/ http://www.venkyshankar.com/2010/07/cutting-edge-gillette%e2%80%99s-journey-to-global-leadership/ http://www.venkyshankar.com/2010/07/digital-business-strategy/ http://www.venkyshankar.com/2010/07/a-model-for-managing-multicategory-brand-equity/